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Porter Research Partners With Payformance To Offer White Paper on Overcoming Healthcare Electronic Claims Hurdles


June 7, 2010

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Market research and consulting firm Porter Research recently aided healthcare claim settlement services provider Payformance Corp. in development of its recent white paper, " Overcoming Healthcare Electronic Claims Payment/Settlement Hurdles."

Porter Research conducted in-depth interviews with two healthcare payers utilizing Payformance's PaySpan® Health™ electronic claims settlement solution. Its research process worked to:
  • identify the factors that went into the decision to move from a paper-based to electronic payment solution;
  • discover the specific benefits realized from implementation of PaySpan®Health; and
  • understand how the use of the Payformance solution will help drive future initiatives at each company.
According to Debbie Kenney, Vice President of Marketing at Payformance, the goal of the research project was "to help payers clearly understand the value of moving to electronic claims settlement - not to be confused with what clearinghouses provide with validation and transport. These services integrate, correlate and make reconciliation much simpler for the providers. Ultimately, it is our collective goal to take costs out of healthcare."

The two payers - Centene Corp., a fully integrated multi-state government services managed care company; and HealthNow New York Inc., one of New York State's leading healthcare companies - differ from one another in terms of payer type, geographic coverage and length of time using the Payformance product. These differences provide unique insight into each client's operations and experiences regarding PaySpan Health, allowing payers considering using PaySpan Health to compare/contrast aspects of their own organizations to these disparate users.

The resulting 15-page paper found that for Centene and HealthNow, "the shift from paper-based payment systems to electronic claims settlement has been a 'win' on multiple fronts."

"The study revealed that payers are not only experiencing improved ROI through reduction in costs associated with generating and mailing paper remittance/advice, but also benefiting from improved provider satisfaction, including transaction transparency and workflow efficiency," says Kitty Brigham, Market Research Strategist at Porter Research. "These payers also recognize the value Payformance will deliver as providers work towards implementing healthcare reform initiatives."

Kennedy adds that this white paper brings value to the industry. "It helps to frame the benefits of a multi-payer geographic offering to streamline and standardize healthcare payments," she says.

Click here to download your complimentary copy of "Overcoming Healthcare Electronic Claims Payment/Settlement Hurdles."

White Paper Development Services
Porter Research's white paper development services help to establish companies as "thought leaders" within their industries, build brand credibility, and communicate critical issues and trends to customers and prospects. Porter Research works with clients to determine the value or concept to be communicated; appropriate structure, focus and length; primary and secondary research methodologies; and distribution strategy - including press releases, website postings, social media marketing, direct follow-up and webinar release.

For a one-on-one consultation on building brand awareness through Porter Research's white paper development services, contact:
Cynthia Porter, President
678-427-6241
cporter@porterresearch.com
www.PorterResearch.com







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